The problem is customer service.  They put themselves above customers - to them, its ingrained that the customer is always wrong.  What they don't understand is, that I get much better service from other Best Buys, why would I bother going back?  Me, who has been a Silver Rewards Plus Elite (whatever its called) member since the inception of the program.  

In all, I'd say I've purchased on average 4 laptops, 6 cameras, 2 projectors, and recommended countless other items and business to Best Buy annually.  If they counted the program by how much I spend with them, I'd have several years of premiere membership with them based on what I've purchased this year alone.  

If its in stock at Best Buy, I usually try to get it there.  Best Buy (and Fry's Electronics), are one of the few remaining brick and mortar shops that I'd like to see still in business.