I have been a godaddy customer for years. My company(s) use godaddy both for hosting and domain name registration in the past. They are well known, provide good prices, and decent service - most of the time.
This past month whilst traveling abroad in through Asia, I submitted a simple request to remove an auto-renewing service called smart space (which is not worth it IMO). I had it added in as a promotion when I registered this domain (mikemuonline.com).
Within minutes of using smart space, I decided it was going to be a waste of money and went with squarespace instead. I immediately switched the site over.
Fast forward a month, and I find out that it was on autorenewal and I could not figure out how to remove it / cancel it. I submit a request to customer service to please have them REMOVE the service immediately and that it was inconvenient for me to do so while traveling abroad.
They did not remove it. They replied telling me how, which didn't help at all because 1. I had very limited internet access. 2. I still couldn't find it.
I replied and asked them again to please just remove it for me.
Today I got another bill for the service. GRRR!!
Now that I have internet service, I removed the automatic renewal of the horrible smartspace. At the end it asked me to fill out a survey - gladly! Well the script failed and of course no survey could be submitted.
While I'm just out $10 because all of this is non-refundable (written in red on the side), they have lost a lot more business from myself and my colleagues. I will now at most just register domain names with them and not recommend anything else.