where godaddy went wrong

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I have been a godaddy customer for years.  My company(s) use godaddy both for hosting and domain name registration in the past.  They are well known, provide good prices, and decent service - most of the time.

This past month whilst traveling abroad in through Asia, I submitted a simple request to remove an auto-renewing service called smart space (which is not worth it IMO).  I had it added in as a promotion when I registered this domain (mikemuonline.com).

Within minutes of using smart space, I decided it was going to be a waste of money and went with squarespace instead.  I immediately switched the site over.

Fast forward a month, and I find out that it was on autorenewal and I could not figure out how to remove it / cancel it.  I submit a request to customer service to please have them REMOVE the service immediately and that it was inconvenient for me to do so while traveling abroad.

They did not remove it.  They replied telling me how, which didn't help at all because 1. I had very limited internet access.  2. I still couldn't find it.

I replied and asked them again to please just remove it for me.

Today I got another bill for the service.  GRRR!!

Now that I have internet service, I removed the automatic renewal of the horrible smartspace.  At the end it asked me to fill out a survey - gladly!  Well the script failed and of course no survey could be submitted.

While I'm just out $10 because all of this is non-refundable (written in red on the side), they have lost a lot more business from myself and my colleagues.  I will now at most just register domain names with them and not recommend anything else.

 

Its not just the drunk, and inexperienced drivers...

If you are over the age of 60, forgetful, don't know how to get somewhere, drive half the speed limit, and are of Asian descent, please, please don't drive. This is particularly true if you are driving in California, but equally important in Asia.  

Let someone else drive, and if you know this is about to happen, offer to drive.

This is a public service announcement.


[Posted with iBlogger from my iPhone]

You've heard about Bing! But do you know about Microsoft 'Labs' other FREE stuff for photographers?

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Most recently I've tried out:

Microsoft Pro Photo Tools for geotagging and ITPC tagging.

Microsoft Photosynth for a 3D experience.  This is a very interesting proof of concept which I look forward to pulling out my old photographs for.  Wow - just check it out.

Microsoft Image Composite Editor for Panos.

Microsoft Live Photo Gallery.

These tools are all FREE, and I'm definitely recommending any photographer to add these to their software arsenal.

Interesting Bit-Torrent, and peer to peer users statistics

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New study Micro-analyzed among 18-44 year olds:

34% watch more movies in theatres, rent more movies.

24% buy more movies than average.

Tend to have more and better equipped home theatres.

Spend less time watching TV.

Do far more downloading and streaming of videos.

Tend to be early adopters.

Share more of their opinions online.

 

None of this surprises me.  Yet the RIAA, MPAA, etc say downloading is bad, breaking the law when they should really be embracing this group of P2P users.

Microsoft Vista (and Windows Server 2008) Service Pack 2 available

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It 'quietly' was released yesterday.  I'm currently downloading all 1.7 GB of it to burn on DVD for installation now.

Its going to be a pain for anyone who has a bad service pack 1 installation.  I have one such laptop that is going to be a problem, but I was planning on re-installating the entire system anyway.

Microsoft Zune HD announced

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Today Microsoft announced the Zune HD, which is basically an Apple iTouch competitor.  It's going to have multitouch web browsing and interface, and HD radio and HD output through a separate docking station.

I really don't see how this is going to compete with the iTouch unless they do something incredibly drastic.  If anything all those cool apps that make the Apple iTouch and iPhone so awesome is reason enough not to go with anything else.

Its said we will find out more about the unit at E3.

Las Vegas Eyes on You

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How many of you have seen the TV shows based in Las Vegas where they have all the behind the scenes view of all the cameras tracking every person?

I experienced that here in Vegas. From the moment we stepped in the cameras already captured our mugs and from that the casino host was able to locate us anywhere. Casino floor, casino restaurant, elevator, hotel hallways.

It was unreal.

I imagine the the technology will be cheap enough to go mainstream in a few years for everyone.  Heck, iphoto already has facial recognition where you just have to tag a person once, and it will find all the photos that have that person in it if you want.

Big brother is watching.


[Posted with iBlogger from my iPhone]

First United Airlines Experience

image1288408209.jpgFirst time flying United Airlines... Ever.

A couple of things that I have noticed that are different than Southwest.

  • We had 4 flight attendants.
  • Our seating was predetermined. 
  • The drink choices are better and they give you the whole can. 
  • On this flight to Vegas the attendant sounded fed up with some passengers which was apparent over the intercom. 
  • Better seats, more ergonomic. 
  • They show an inflight show (an episode of the office) on the automated swing down LCD panels. 
  • There are lavatories in the front and rear of plane. 
  • No really bad seats.
  • The United terminal in Vegas was a lot 'cleaner' but that may be due to a remodel. 
  • Overall seem less efficient than Southwest in checkin, flight service, baggage claim and being on time. 

Mobile Blogging from here.

[Posted with iBlogger from my iPhone]